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Privacy Policy

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Effective date: 30th June 2025
Website: www.chc-explained.com
Business Name: CHC Explained Ltd.
Contact: info@chc-explained.com

 

1. Introduction

At CHC Explained, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

 

2. What Personal Information We Collect

We collect the following information when you visit or use our website and services:

  • Personal identifiers: such as name, email address, phone number (when you contact us or subscribe).

  • Account details: username and password if you register for an account.

  • Payment information: billing address and partial card data (via secure third-party processors such as Wix Payments, PayPal, or Stripe).

  • Usage data: IP address, browser type, pages visited, time spent on the site, referral source.

  • Special category data: If you voluntarily submit information regarding health or care needs for assessments, this data is treated as sensitive and handled with strict confidentiality.

 

3. How We Collect Your Data

We collect your data in the following ways:

  • Directly: through forms, subscriptions, and purchases.

  • Automatically: via cookies and analytics tools (e.g. Wix Analytics, Google Analytics).

  • Indirectly: if you are referred to us by another service or share your information through a partner website.

 

4. Why We Collect Your Data

We collect and use your data to:

  • Provide and personalise our services.

  • Process your purchases and manage your account.

  • Respond to your queries or support requests.

  • Analyse website performance and improve user experience.

  • Comply with legal obligations.

 

5. Legal Bases for Processing Your Data

We process your data under the following lawful bases:

  • Consent – for marketing or newsletter subscriptions.

  • Contractual necessity – for processing orders or account management.

  • Legal obligation – where required by UK law.

  • Legitimate interest – to improve our services and website.

 

6. How We Share Your Data

We do not sell your personal information. We may share data with:

  • Trusted third-party service providers (e.g., Wix, payment processors, analytics tools).

  • Legal authorities if required by law or in response to legal process.

  • Partners or consultants under strict confidentiality agreements.

All third parties are contractually obligated to safeguard your information.

 

7. How We Store and Protect Your Data

Your data is securely stored on Wix’s cloud-based servers, which meet international security standards (including ISO 27001).

We retain data only as long as necessary to fulfil the purpose it was collected for, including legal and accounting requirements.

 

8. Your Data Protection Rights (UK GDPR)

You have the right to:

  • Access your personal data.

  • Request correction of incorrect or incomplete data.

  • Request deletion of your data (right to be forgotten).

  • Object to or restrict processing of your data.

  • Request transfer of your data (data portability).

  • Withdraw consent at any time (for marketing, etc.).

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise these rights, contact us at info@chc-explained.com

 

9. Cookies and Tracking Technologies

Our website uses cookies to:

  • Understand user behaviour.

  • Improve website functionality.

  • Remember your preferences.

You can control cookies through your browser settings or our cookie banner when you first visit the site. For more, see our Cookie Policy.

 

10. Marketing

We may send you emails with helpful content, product updates, or offers — only if you opt in. You can unsubscribe at any time via the link in our emails.

 

11. Children’s Privacy

Our services are not directed to children under 13. If we learn we have collected personal data from a child without parental consent, we will delete it promptly.

 

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in the law or our practices. The latest version will always be available at www.chc-explained.com/privacy-policy.

 

13. Contact Us

If you have any questions about this policy or your personal data, please contact:

Data Controller: CHC Explained Ltd
Email: info@chc-explained.com
Postal correspondence: Available on request

For any data access or privacy-related requests, please email us directly and we will respond within 30 days, in line with UK GDPR.

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