Website Terms and Conditions

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Effective date: 30th June 2025
Business name: CHC Explained
Website: www.chc-explained.com
Email: info@chc-explained.com
Postal correspondence: Available on request

 

1. About Us

CHC Explained is a UK-based information service designed to help people understand NHS Continuing Healthcare (CHC) funding. We provide educational content, tools, and resources to support awareness and understanding of the CHC assessment process.

 

2. Intellectual Property

All content on this site, including text, graphics, videos, and tools, is owned by CHC Explained or its content partners. This material is protected by copyright and may not be copied, distributed, or reused without our written permission.

 

3. Use of Website and Tools

You agree to use this website only for lawful, personal, and non-commercial purposes. You must not:

• Use our site to collect or store personal data of others.

• Attempt to reverse-engineer, duplicate, or misuse any of our tools.

• Use any content for false representation or to imply professional or legal status.

 

4. CHC Eligibility Tools and Indicative Results

Our site includes interactive tools that suggest your potential eligibility for NHS Continuing Healthcare (CHC) based on the responses you provide.

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Disclaimer: These tools are for informational and indicative purposes only. They do not replace a formal CHC assessment conducted by a responsible NHS body and do not guarantee eligibility or funding. The results are intended to help you understand the potential relevance of certain health or care needs in relation to CHC criteria. They are not a determination of entitlement, and no agreement, obligation, or representation about actual CHC funding is implied. You are responsible for ensuring that any decisions or actions you take based on this information are supported by appropriate professional advice or consultation with your local NHS Continuing Healthcare team.

 

5. Product and Service Descriptions

We aim to ensure that all content and tools are clear, accurate, and up to date. However, CHC policy and guidance may change over time. We do not guarantee that all information on our website will reflect the most recent NHS frameworks or interpretations.

 

6. Payment and Refund Policy

Payments for digital services are processed securely via tools such as Wix, Stripe, or PayPal.

Due to the nature of digital content, by purchasing access to our tools or content, you acknowledge:

• You are requesting immediate access to the digital content

• You consent to the supply of the content beginning before the 14-day cancellation period ends.

• You therefore waive your right to cancel under the Consumer Contracts Regulations.

• We do not offer refunds once access to digital content has been granted, unless the product is faulty or does not function as described, in line with your rights under the Consumer Rights Act 2015.

If you believe there has been an error with your purchase, please contact us at info@chc-explained.com

 

Subscription Cancellations:
If you have purchased a subscription product or service, you may cancel your subscription at any time via your account by visiting the My Subscriptions page. Cancellations will take effect at the end of your current billing period. Access to the service will remain available until the end of the paid term. No refunds will be issued for partial billing periods already underway.

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7. Limitation of Liability

We make no guarantees regarding outcomes based on the use of our tools or website content. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss or damage arising from:

• Reliance on any content, guidance, or tool outcomes.

• Errors or omissions on the site.

• Technical issues, downtime, or data loss.

 

8. Privacy and Data Protection

Your data is handled in accordance with our Privacy Policy and Cookie Policy. You have full rights under the UK GDPR.

 

9. Changes to These Terms

We may update these Terms occasionally. You are advised to review this page regularly. Continued use of the site means you accept the latest version.

 

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.